Leaso Privacy Policy

1. Overview

Leaso Pty Ltd ("Leaso", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use our website ("Site"), any related mobile or software applications ("Leaso Platform"), and all associated services ("Services"), including our AI/chat tools.

By accessing or using the Services, you agree to this Privacy Policy and our Terms of Service ("Terms"). If you do not agree, you must not use the Services.

2. Legal Compliance

We are bound by the Privacy Act 1988 (Cth), the Australian Privacy Principles, and, where applicable, the General Data Protection Regulation (GDPR) and other relevant international privacy laws.

3. Types of Information We Collect

We may collect and process the following types of personal information:

• Identifying information (e.g., name, date of birth)
• Contact information (e.g., address, telephone number, email address)
• Account details (e.g., usernames, passwords, profile information)
• Payment and billing information (e.g., credit/debit card details, billing address; processed securely by Stripe, our payment provider)
• Service usage information (e.g., the nature and details of your use of our Services, Intentions you create, messages you send, agent/business account activities)
• Verification and compliance data (e.g., submitted identity documents, business credentials)
• Communications (records of interactions with us, support queries, complaints, or feedback)
• Device and technical data (browser type, IP address, device identifiers, access times, referring/exit pages, clickstream data)
• Cookies and similar technologies (see below)

You warrant that you are authorised to provide any personal information you submit, including on behalf of any other individual, and that we may use it in accordance with this policy.

4. How We Collect Your Information

We may collect personal information:

• When you register an account or update your profile
• When you use the Services (including creating an Intention, sending messages, or using AI/chat tools)
• When you subscribe to agent or business features
• When you communicate with us (e.g., support queries, feedback)
• When you complete transactions (e.g., payments for access or subscriptions)
• Through automated means (e.g., cookies, analytics)
• From publicly available sources and trusted third-party service providers (e.g., Stripe, cloud hosting providers)

5. How We Store and Share Your Information

Your personal information is stored and processed using trusted third-party cloud hosting providers, which may store data in Australia and/or other countries. We select reputable providers and take reasonable steps to ensure your data is protected in accordance with this Privacy Policy and applicable laws.

Payment Information:

All payment data is processed directly by Stripe, our payment service provider. We do not store your full credit or debit card details on our servers. Stripe processes your payment information in accordance with its own privacy policy (https://stripe.com/privacy).

Third-Party Services:

We may use other trusted third-party service providers—such as those for analytics, identity verification, and customer support—to help operate, improve, or secure our Services. These providers are only authorised to access or use your information as necessary to provide their services to us.

Access to Your Information:

Access to your personal information is restricted to authorised Leaso staff, contractors, and trusted third-party service providers, and only where necessary to deliver, operate, or improve our Services, or as required by law.

Data Security:

We implement technical and organisational measures to safeguard your personal information, including encrypting data in transit and at rest where appropriate. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Transfers:

Your personal information may be transferred to, processed, and stored in countries outside your country of residence, including Australia and any country where our third-party providers operate. By using our Services, you consent to such international transfers.

6. Use of Personal Information

We may use your personal information for purposes including:

• Creating, managing, and securing your account
• Providing and improving the Services, including our AI/chat features
• Processing payments and subscriptions
• Verifying your identity and business credentials (where applicable)
• Enabling agent/business account features and agent-user communications (according to your privacy preferences)
• Responding to your requests, enquiries, complaints, and support needs
• Sending service-related notifications, administrative messages, or updates
• Ensuring compliance with our Terms and legal obligations
• Analysing usage to improve our Services and user experience
• Promoting our Services (see Marketing below)
• Protecting the rights, safety, and integrity of Leaso, users, or the public

We may also use de-identified and aggregated data for analytics or commercial purposes.

7. GDPR and International User Rights

If you are located in the European Economic Area (EEA), United Kingdom, or other regions with laws governing data collection and use, you may have the following rights (subject to limitations under applicable law):

• The right to access, rectify, update, or delete your personal information
• The right to restrict or object to our processing of your personal information
• The right to data portability
• The right to withdraw consent at any time (where we rely on your consent)
• The right to lodge a complaint with a data protection authority

To exercise these rights, contact us at support@leaso.com.

8. Access, Correction, and Deletion

You may access, update, or correct your personal information via your account settings, or by contacting us. You may also request deletion of your personal information, subject to any legal or contractual obligations to retain certain data. Deleting your personal information may require closing your Leaso account.

9. Direct Marketing

Leaso may use your personal information to provide you with information about our offers, updates, or promotions that may be of interest to you.

You can opt out of receiving direct marketing communications at any time by following the unsubscribe link in our communications or by contacting us.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to provide, analyse, and improve our Services. By using the Services, you consent to our use of cookies as described in this Policy.

You may choose to disable cookies via your browser settings; however, some features of the Services may not function properly as a result.

11. Children's Privacy

The Services are not intended for use by anyone under the age of 16. We do not knowingly collect personal information from children under 16. If you are under 16, do not use the Services or provide any personal information. If we become aware that we have collected information from a person under 16, we will promptly delete that information.

12. Changes to This Policy

We may update or amend this Privacy Policy at any time. Any changes will be effective when posted on the Site or Leaso Platform. Your continued use of the Services after changes are posted constitutes your acceptance of the revised policy.

13. Contact and Complaints

For questions, requests, or complaints about this Privacy Policy or your personal information, contact us at:

https://www.leaso.com/contact

If you believe your privacy has been compromised or we have breached any applicable privacy law, please contact us. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or your local data protection authority if you are in the EU/UK.